Shipping policy

We understand how important freshness is when it comes to frozen food, and we ensure your order reaches you quickly and safely.

Order Processing & Dispatch:

• •  All confirmed orders are processed within 1-2 Working Days.

• •  Orders placed on weekends or public holidays may be processed on the next working day.

Delivery Timeline:

• •  Standard delivery time is 5–7 working days, depending on your location.

• •  In remote areas, delivery may take longer, but we will notify you in advance.

Packaging & Handling:

• •  All products are packed in secure, insulated, and hygienic packaging to preserve freshness and temperature during transit.

• •  We recommend immediately placing items in your freezer upon receiving your parcel.

Delivery Responsibility:

• •  Please ensure someone is available at your address to receive the parcel at the scheduled delivery time.

• •  We are not responsible for items left unattended or delays caused by courier services, weather, or other uncontrollable circumstances.